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Shipping Policies

Due to the increase in orders, shipping times may be delayed. We are working as fast as we can to get all orders fulfilled. We appreciate your patience.

Our standard method of shipping is Canada Post Expedited. All orders that are eligible for free shipping are shipped Expedited.  Once a package leaves our warehouse, we have no control over its movement. 

We are NOT responsible for packages that are stolen by porch pirates.  We will file a claim with Canada Post on your behalf but we will not re-ship your order.

Couriers do not pick up parcels on weekends.  

ORDER OF SHIPPING:

Xpresspost and Priority orders ship within 24-48 business hours.  
Paid Expedited over $125.00 orders ship within 48-72 business hours.
Free Shipping, paid Expedited under $125.00 and local shipping orders are shipped in the same order they are received, after the paid shipping orders (Xpresspost, Priority and Expedited over $125) are sent. We keep the banner at the top of the web page updated with the dates these orders are being shipped from.

PICK UP ORDERS:

Pick up orders are picked throughout the day. When the order is ready for pick up, you will get an email notification. We require a minimum of 4 hours to prepare orders and ask that you please wait until you get the email before arriving at our store.

TO BE NOTED:

Items marked "no free shipping" will be charged shipping at checkout. Items eligible for free shipping will continue to ship for free over $125.00 (before tax). If your free shipping items are under $125.00 (before tax), you will still be charged for shipping.

If you would like to arrange your own shipping, please select pick up and let us know and we will pack your order right away and give you the weights and dimensions. 

We reserve the right to use a different courier should we feel necessary. We may ship orders that are multiple boxes or exceed weight limits by another courier.

We reserve the right to send a customer an invoice for additional shipping costs if the order is multiple boxes or overweight.

If there is a discrepancy in your order (wrong item, missing item), please contact us within 30 days of the order being delivered. After 30 days we will not be able to correct the order.

FAQ:

When will my order ship?
As noted in your order confirmation email, we update our website banner every weekday with the dates we are shipping.  We cannot provide an exact date when your order will ship due to the variations in the volume of orders received on any given day.  The website banner also contains the link to our shipping policies which details how orders are shipped, and how to "jump the line".

I want to add on to my order: 
We cannot make additions to orders.  You will need to place another order but you may select Pick Up so you're not charged shipping.  We will then ship both of your orders together however you will not receive a shipping confirmation for your add on order.  You do not need to call or send us an email to let us know you've placed a second order.

I just received a shipping notification but I can't track my order?
You will not be able to track your order until after Canada Post has picked up from us and scanned the daily manifest which is late in the afternoon, Monday - Friday.  Canada Post does not pick up on weekends so if you receive a shipping notification on a weekend, you will not be able to track it until Monday evening.

I placed an add on order and got a shipping notification for my original order but didn't get one for the add on?
Orders with the shipping method Pick Up cannot have tracking numbers attached to them. You can log into your account to see the fulfilment status of your add on orders.