Due to the increase in orders, shipping times may be delayed. We are working as fast as we can to get all orders fulfilled. We appreciate your patience.
Our standard method of shipping is Canada Post Expedited. All orders that are eligible for free shipping are shipped Expedited. Once a package leaves our warehouse, we have no control over its movement.
We are NOT responsible for packages that are stolen by porch pirates. We will file a claim with Canada Post on your behalf but we will not re-ship your order.
Couriers do not pick up parcels on weekends.
ORDER OF SHIPPING:
Xpresspost and Priority orders ship within 24-48 business hours.
Paid Expedited over $125.00 orders ship within 48-72 business hours.
Free Shipping, paid Expedited under $125.00 and local shipping orders are shipped in the same order they are received, after the paid shipping orders (Xpresspost, Priority and Expedited over $125) are sent. We keep the banner at the top of the web page updated with the dates these orders are being shipped from.
PICK UP ORDERS:
Pick up orders are picked throughout the day. When the order is ready for pick up, you will get an email notification. We require a minimum of 4 hours to prepare orders and ask that you please wait until you get the email before arriving at our store.
If you have items on your order that are not eligible for free shipping and you select free shipping, we will send you a shipping invoice when your order is packed and ready to be shipped. Your order will not ship until the invoice is paid.
If you would like to arrange your own shipping, please let us know and we will pack your order right away and give you the weights and dimensions.
We reserve the right to use a different courier should we feel necessary. We may ship orders that are multiple boxes or exceed weight limits by another courier.
We reserve the right to send a customer an invoice for additional shipping costs if the order is multiple boxes, overweight or the order has items that are not eligible for free shipping.