Returning an item/Cancelling an order
Returns must be authorized by our store manager and are not permitted after 30 days from shipping date. All returns must be unused, in their original packaging, and in a condition suitable for resale. If the product is being returned to us for reasons other than product damage or our error, we reserve the right to charge a 20% restocking fee to cover our costs of processing and restocking the returned goods. We also reserve the right to charge a shipping fee if the goods were originally shipped free as part of our free shipping program.
If you choose to cancel an order that is already packed for shipping, there will be a 20% restocking fee.
Pick up orders are held for 14 days. If orders are not picked up after 14 days they are subject to cancellation and a 20% restocking fee. Please make arrangements if with our retail staff if you are not able to pick up within the 14 day period.